Inspired by the imaginative wonderland dreamed up by Lewis Carroll in the 19th century, Madhatter Creative Co. isn’t just one person - we’re a group of creative individuals. We’ve done all the legwork in finding tried, tested, and trusted individuals who are specialist experts in their field, so you don’t have to slog around.

Madhatter Creative Co. is based in the community-focused village of Tornagrain in the Scottish Highlands. We work alongside a global team - from Brazil to India - who bring cultural understanding and multilingual support to appropriately and effectively communicate your brand.

Absolutely. We boast years of experience remotely working with clients all over the world, and across various time zones.

We realise that it’s so much easier for our clients to have one person to rely on than a whole team of people to navigate. We guarantee that it’s always one individual you communicate with at Madhatter Creative Co., who acts as your personal project manager and bridges the communications with all the other creatives required to fulfil your needs.

Sorry Dolly Parton, we’re not. We appreciate that not all of our clients are in an office from 9 to 5, and so our work hours are always based around our clients. We are dedicated to meeting deadlines while still ensuring we provide fair and flexible working hours for all our creatives. We are happy to discuss our availability with you.

Absolutely, we have great relationships with some top sustainable printing companies in the UK who also help us to execute the distribution - whether that’s to individual households or to several bulk addresses. We are also able to offer more personalised, targeted options through on-demand printing.

Definitely! The first step in good communications is ensuring you understand your customers. Our years of experience ensure we can help you improve repeat and referral sales through better relationship management and smart customer segregation.

When done properly, absolutely not. We will help you identify the right sustainability practices, policies, and engagement for your business, including the social, environmental and economic factors. We make it fun; we won’t once bore you with talk of recycling, promise. It's time to cut out the eco clichés once and for all!

We intimately know the pros and cons of both digital and print publications. Once we’ve had a chat to better understand your goals and target audience, we can advise you accordingly.
In a world of digital, print can be a cost-effective and powerful way to get your message across, and we will recommend environmental printing solutions and distribution methods.

Absolutely. If you’re seeking a number of press releases each month, we can deliver.

Yes, we do. We currently manage several client social accounts, including both company pages and personal profiles on LinkedIN, and this is where our strength lies.

Yes, we sure do. In fact we already do this for a few top C-Level executives.

Strictly speaking, we don’t provide a full PR service, however we will support you with writing press releases and pointing you in the right direction should you wish to liaise with the media yourself or if you are looking for a larger sustainable PR agency.
We also work in partnership with a few specialist PR agencies, who are tailored to specific industries such as travel or finance.
While we do have great links with the media, we believe that traditional PR is just one of many ways to drive sales and brand loyalty - and we have other ideas up our sleeves.

Yes, we can support you with on-site filming and post-production through our network. We’d also like to shout out our very good friends over at Eyebolls, an Edinburgh-based award-winning production studio with a passion for storytelling through animation.

Yes, we like to make words sing - and our very talented freelance team is on hand to make that happen.

We have a great offshore team who we work with for any of your web design and development needs, and we will manage the project for you from start to finish.

We have a sliding scale based on the type of services you require, such as content or consultancy services, and charge on an hourly or day rate based on the project. We’re experienced in costing up projects based on time and resources.
If you’d like to get a rough idea, you can ask for our standard rate card.
Our proposal to you always includes an estimated cost in advance, without any hidden fees or extras, and we use a time tracker in order to accurately invoice for projects based on hourly or day rates.
We believe in transparency, and so we always aim to provide you with a breakdown of our fees.

For ongoing projects across several months, we invoice on a monthly basis or at key milestones, as agreed in advance.
We always spell out our services with an agreement, so it’s clear what is and isn’t included to everyone.

Talk to us! Even an hour or two of our time can make all the difference to your business.
One of the things that we do well is provide you with templates and tools that your in-house team can use and adapt. We also believe in the sharing economy and are open to bartering exchanges.

Absolutely! We understand the chicken and egg situation too. Even if you haven’t yet secured your funding, we can offer you a proposal and rough plan to help your funding efforts.
We particularly love working with charitable organisations, social enterprises and community associations, so do reach out.

Because we’re a network of creatives, we can usually meet requirements. We are always upfront about whether we have availability to support you with your project, and will propose timeframes and deadlines based on our capacity.
Once a project is confirmed then we will provide you with an estimated delivery and/or agreed key milestone roadmap.

For online campaigns we use analytical tools to track and share success, when requested in advance.
We can also initiate qualitative and quantitative surveys to fetch valuable feedback about all offline marketing and communications.
At every milestone of each project we’ll ask you a simple question: Are you happy?
We are passionate about great service, committed to continual learning, and always keen to know how we can improve.

Of course. We are very discreet and always happy to sign Non-Disclosure Agreements in advance of initial discussions.

Yes! We have public liability insurance cover for up to £1 million, and professional indemnity cover up to £2 million.

Absolutely, we are familiar with a wide range of softwares and quick to adapt to new ones.
We can manage your content for you whether your Content Management System (CMS) is hosted on WordPress, off-the-peg solutions such as WIX, or your own developed platform.
To communicate and share resources, we’re used to working with Google Workspace, Teams, Zoom, and Slack. Plus we’re a dab hand at social media marketing tools for managing all your link building and social media.
When it comes to relationship management, we know our CRM systems, from Hubspot, Freshbooks and Zoho, to Pipeline Deals and Pipedrive.

SEO is an artform and something we do well for our clients. We always stay on top of search engine changes and the latest best practice.
However we write for humans, not for algorithms - and believe this is a more resilient approach to content.
At times, in order to maximise success, we may recommend making improvements to your Content Management System (CMS), so that we can do the best job for you.

We sure do. We have an ever-expanding number of bilingual individuals in our network, who can support you with creative copy in many languages.
As of today, we can offer fabulous content and copywriting in English, German, Spanish, and Hindi.

All Intellectual Property Rights (IPR), including content and concepts, are transferred to you once shared. Where possible, we ask to be credited.